ServiceNow Computer and Application Records
Installed Applications
When exporting installed application data from FlexNet Manager Suite for import into ServiceNow, you no longer have the option to select which tables store the data. Installed application records are stored into Software Asset Management (SAM) Foundation plugin. Therefore, the integration property Use CMDB and/or SAM tables for installation is now disabled and SAM tables are automatically used. For more information, refer to
Hardware Inventory
When hardware inventory records are exported from FlexNet Manager Suite to ServiceNow, the integration creates or updates computer records in ServiceNow. The integration also sets the correct CI class on these records based on the Inventory Device Type and Operating System. This enables viewing these records in the respective views within ServiceNow. The following table shows the logic of how the CI class of computer records are classified in ServiceNow and also shows where to view the resulting records in ServiceNow.
| Inventory device type of Inventory record in FlexNet Manager Suite | Operating system of Inventory record in FlexNet Manager Suite | CI class of Computer record in ServiceNow | View in ServiceNow |
|---|---|---|---|
| VM Host | contains "Microsoft" or "Windows" | Hyper-V server | |
| contains "VMware" | ESX server | ||
| anything else | Visualization server | no direct link, but you can enter the following into the ServiceNow Filter navigator to access view: cmdb_ci_virtualization_server.list | |
| Computer Virtual Machine Mobile Device | contains "AIX" | AIX Server | |
| contains "Solaris" or "Sun OS" | Solaris Server | ||
| contains "OS X" and contains "Server" | OS X Server | ||
| contains "HP-UX" | HPUX Server | ||
| contains "Unix" | Unix Server | ||
| contains "Linux" | Linux Server | ||
| contains "Microsoft" or "Windows" and contains "Server" | Windows Server | ||
| anything else | Computer |
For all the virtual machine records in an export, the import creates or updates Virtual Machine Instance records in ServiceNow and sets the correct CI class on these records based on the virtual machine type. The following table shows the logic of how the CI class of virtual machine records are classified in ServiceNow and also shows where to view the resulting records in ServiceNow.
| VM Type of Inventory record in FlexNet Manager Suite | CI class of Virtual Machine Instance record in ServiceNow | View in ServiceNow |
|---|---|---|
| AWS EC2 | EC2 Virtual Machine Instance | no direct link, but you can enter the following into the ServiceNow Filter navigator to access view: cmdb_ci_ec2_instance.list |
| Hyper-V | Hyper-V Virtual Machine Instance | |
| VMware | VMware Virtual Machine Instance | |
| Zone | Solaris Virtual Machine Instance | no direct link, but you can enter the following into the ServiceNow Filter navigator to access view: cmdb_ci_solaris_instance.list |
| LPAR | Virtual Machine Instance | |
| nPar | ||
| Oracle VM | ||
| SRP | ||
| vPar | ||
| WPAR | ||
| Unknown |
Tip: Integration properties allow you to choose whether to use FlexNet Manager Suite or ServiceNow as the source of truth to create and update records. For information about other properties that allow you to choose whether FlexNet Manager Suite or ServiceNow should be used as the source of truth to update CI classes, see Adding Inventories, Updating inventories, and Updating inventory class name (sys_class_name) in
FlexNet Manager Suite (On-PremisesCloud)
2025 R1Current